If you encounter any issues with your account or order, we're here to help! Here's what you can do: 1. Contact Customer Support: Reach out to our customer support team as soon as possible. You can typically find contact information on our website or in your order confirmation email. Our dedicated team is available to assist you with any questions or concerns you may have. 2. Provide Details: When contacting customer support, be sure to provide as much detail as possible about the issue you're experiencing. Include your order number, account information, and a clear description of the problem so that we can better assist you. 3. Be Patient: We understand that encountering issues with your account or order can be frustrating, but rest assured that we're working diligently to resolve any issues as quickly as possible. Our goal is to ensure your complete satisfaction with your shopping experience. 4. Follow Up: If you don't hear back from us or if your issue isn't resolved to your satisfaction, don't hesitate to follow up with our customer support team. We're here to help and want to ensure that your concerns are addressed promptly and effectively. Remember, our priority is to provide you with excellent service and support throughout your shopping journey. If you need assistance or have any questions, please don't hesitate to reach out to us.

The wait time for your order can vary depending on several factors, including the shipping method selected, the destination of the package, and any potential delays in processing or transit. Typically, standard shipping may take anywhere from a few days to a couple of weeks, while expedited shipping options may deliver your order within a shorter timeframe, often within a few days.

The time between when you place your order online and when you receive your purchase is broken up into two phases: processing and shipping. Processing is when we verify the details of your billing information and prepare your item for shipping in our warehouse. Shipping times can vary based on the shipping method you chose during your checkout process. Your order begins processing immediately after you click “Place order”. There is a limited time after you submit your order when it may be possible to change your shipping address, shipping method or payment method, but once the order moves into the shipping process it cannot be changed. To request a modification after you have submitted your order, please contact us with your order number for quick resolution.

After your order has been processed for shipping, the tracking number will be shared with you via email, as well as being accessible in your account history where the order was placed.